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Vive Cosmos: Continuing to Update

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We built VIVE Cosmos to adapt to the needs of VR customers with ease, comfort, and performance. It’s our most versatile headset yet—with inside-out tracking, unlimited content in the box, swappable faceplate mods for more options in the future, and an entirely new design. We’re proud to have developed a VR kit that is built to grow with you over time from both a hardware and software perspective. This will allow users to enjoy Cosmos for years without needing to buy a new headset.

We’re excited to finally get to share this product with you. And most important, we want to say thanks for being a VIVE customer.

However, we’ve been hearing from customers and reviewers about a few issues. We want to address them and will continue to work to ensure you are getting the best experience with Cosmos.

Tracking

Vive Cosmos uses inside-out tracking, which requires data points in your play environment to deliver the most accurate tracking, as well as consistent lighting. Set up works best in a bright room without mirrors or reflectors. Plain walls with a lack of defining features could affect tracking.

Our engineering team continues to fine tune the performance of the headset for different kinds of play environments and we’re looking into low-light reports from some users who were getting a persistent “dark environment” message. We’ve adjusted the notification window for low-light scenarios and the update is already live.

We’re continuing to refine the tracking and notifications in these scenarios and expect to release another software update soon.

Content

With awesome clarity, audio, and increased comfort, we know you’re excited to set up your new Cosmos and dive right into playing. However, you may have noticed that not all your favorite titles are compatible yet.

While the majority of Viveport and Viveport Infinity experiences are optimized for Cosmos, we’re working closely with developers across stores to update their titles with controls for Cosmos. We’ve also already seen the community submit bindings for many titles.

We have discovered some titles are incorrectly prevented from launching that should be compatible with Cosmos. We are testing a fix internally and expect to release this week.

Cosmos is the only VR headset with content packaged in the box with six months of Viveport Infinity included (one year if you pre-ordered). Cosmos gives you all you can eat VR and a diverse content library from games to travel to education across many languages.

Currently ~ 90% of Viveport’s top 100 titles are compatible with Cosmos—including Battlewake, Arizona Sunshine, and Ninja Legends—allowing you to explore all that the Viveport Infinity subscription service has to offer with your new headset, including games, education and travel content, and more.

Controller Batteries

Cosmos uses AA batteries in its controllers. A figure that has been previously reported is incorrect, and unfortunately, widely circulated. We’ve seen a wide range of performance and expect four to eight hours depending on light, environments, type of content, and other variables. The quality of the battery itself may also impact longevity. Our engineering team will continually work to optimize for performance. We’ve tested NiMH rechargeable batteries and found them to perform well.

Ergonomics and Build

Cosmos was designed specifically to give you the potential for the best VR experience. Cosmos delivers crystal-clear text and graphics at 2880 x 1700 combined pixel resolution (1440 x 1700 pixels per eye), and we want to make sure you can take advantage of that, so our adjustable interpupillary dial (IPD) ranges from approximately 60.5 to 74 mm, putting your eyes in the perfect spot.

The adjustable head strap and halo design balance weight distribution, and soft and lightweight materials make for all-day play. The user guide illustrates the proper way to wear the headset. If you are having issues fitting your Cosmos comfortably to your head, please refer to it and contact us if you can’t get your fit quite right.

Our built-in headphones are designed to give you crisp and clear audio, however some of you may be experiencing a lower quality audio experience. Please check that you are using a USB 3.0 port to ensure optimal audio.

We are continuing to work to improve Cosmos and your experience and will update you with the most pertinent and timely information as it becomes available. If you are experiencing any issues, please contact us at www.vive.com/support/contactus.

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