Schlagwort: vive wireless adapter

  • Compatibility issue causes BSOD/Freeze on select AMD systems

    Compatibility issue causes BSOD/Freeze on select AMD systems

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    We are continuing to investigate compatibility issues with VIVE Wireless Adapter and certain computers running AMD processors.

    BSOD/Freezing issues may be encountered when the PCIe card is installed and setup. We have partnered with Intel and AMD to develop and test a hotfix for this issue that will be deployed to the VIVE Wireless Adapter Connection Utility on April 25.

    To ensure you have the latest 1.20190410.0 update, click on the “Update now” button in your VIVE Wireless Adapter Connection Utility. This will walk through updating the software, including the hotfix for this issue.

    Website: LINK

  • Update on Vive Wireless Adapter and Ryzen chipsets

    Update on Vive Wireless Adapter and Ryzen chipsets

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    We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.

    We will update the community as we learn more.

    In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.

    In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows. Please see instructions below.

    Thank you for your patience as we continue to investigate the issue.

    Customer Return Process

    For refund eligibility and processing please get in touch with our Customer Support team by emailing vive_care@vive.com. You will get a response with instructions and next steps within one business day.  To ensure proper processing we will request the following:

    • Proof of Purchase (your vive.com order number or your retailer invoice)
    • Validation of AMD equipment (our CSR reps will walk you through the steps for these requirements)

    Once the validation step is complete we will provide you with a shipping label with instructions to return your wireless adapter. Once the unit is confirmed received we will process the refund and notify customers of the completed process.

    Website: LINK

  • Wireless VR Starts Today

    Wireless VR Starts Today

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    The Vive Wireless Adapter launches today, freeing Vive owners from the tether back to the PC — experiencing the full potential of premium VR. Compatible with both the Vive and Vive Pro, customers in the US can now purchase the adapter on Vive.com and other retailers where Vive is sold.

    The Vive Wireless Adapter retails at $299 [USD] while the Vive Pro compatibility pack can be purchased for $60 [USD]. Every Vive Wireless Adapter purchase includes two months of Viveport Subscription, offering access to 500 titles.

    Wireless VR grants even deeper immersion into the virtual world as all restrictions fade away. Whether you’re bobbing and weaving in Knockout League, pulling off the perfect backhand in Virtual Sports or dodging enemy fire, the Vive Wireless Adapter will give you the freedom of movement to experience VR at its fullest. 

    The Vive Wireless Adapter meets the rigorous demands of performance, latency and image quality for premium VR. With hours of battery life, the Vive Wireless Adapter will power VR sessions for over two hours with the included battery.

    Still debating if you should go wireless? The Vive Wireless Adapter was shown at gaming and VR events this summer (including Gamescom where it won “Best Hardware”), check out what these early reviewers had to say:

    • “Being completely untethered, yet still getting the supreme experiences only PC VR can provide is a major breakthrough and we cannot wait to try out this seemingly essential accessory when it arrives in Pocket-lint’s testing labs.” – Pocket-lint
    • “It manages to stream a VR experience to a Vive Pro with seemingly no lag and perfect motion tracking, and that’s impressive for any wireless video stream.” – PCMag
    • “The Vive Wireless Adapter offers the single biggest improvement possible to your room-scale virtual reality experience. Wireless is the future of VR.” – Trusted Reviews

    Easy to install, you can start to experience the potential of wireless VR in just minutes after opening the box. Just install the PCI-e card and attach a sensor from the PC that broadcasts to and from the new wireless Vive headset up to 6 meters from the included sensor.

    Website: LINK