Schlagwort: Meet The Team

Hmm. That’s a great question. I think I have two different answers. To answer the “what I’ve worked on part”, it’s really the feedback system as a whole. There’s probably not a single thing in that codebase I haven’t touched over the years, and I’ve been building that from the ground up all the way to now.

But the favorite moment portion is definitely something that’s not related to the work I do at all. Before the lockdowns started, we had these holiday parties every year. Just a small thing with the flight team, a white elephant type deal. The cast may have changed somewhat, but there was also a static core throughout the years. So, there’s this series of cherished memories that I have with all of my teammates from each of those parties that I hold dear.

Website: LINK

It’s funny. There’s a radio station back in Atlanta who does like “soft rock” stuff, which I don’t even know if that’s a genre anymore. But their tagline when I was growing up was, “The 80s, 90s, and Now!” and when I was back home recently, I was scrolling through and it’s somehow still their slogan. Like, “Now” is suddenly almost 25 years of music, y’all need a better word.

Website: LINK

Okay, I’m checking this word count and I won’t let my own interview be the longest, so that’s all for now folks!

Xbox Insiders, be sure to be on the lookout for more content all throughout February including more interviews from the team, a trip down memory lane, and so much more. All of our 10th Anniversary content can be found on our Hub Page.

Until next time! Wy\nn/

Website: LINK

Haha. I still think it’s the greatest console operating system of all time. But yeah, I was really passionate about telling everyone I could how much I loved that OS. Fast forward to around 2017-2018, I had just transferred over to a new CSS role, and I was talking about my love for the blades with my new team. Well, a long-tenured teammate showed up at my office about a week later. Turns out, he worked on the hardware team, and he had an old 360 that still had the blades dashboard on it stored in his archives. He gifted it to me and now It’s one of my favorite things I own. A true gem in my collection that means a lot to me personally.

Website: LINK

Well, if you want a more discrete example, I have another tear-jerker from my time in retail. We did those League tournaments every weekend for like 18 months, right? Well, at one of the first ones, we have this son and dad come in a join a team. They were playing well together and doing like post-match analysis. The next day after the tournament, the dad comes back in and starts thanking us profusely for the opportunity. Apparently, his relationship with his son hadn’t been the best the last few years and the son wanted to come to the tournament. It was the first time they had connected like that in a long time. After that, I think they showed up every week until we stopped hosting them in-store.

Website: LINK

It might sound a little cheesy, but sometimes I think it’s forgotten that everyone here is super passionate and love Xbox just as much as our users. Like, just watching people work for the past seven-and-a-half years, I’ve seen so many incredible people working really hard to make things happen. If we were anywhere else, we probably wouldn’t have lasted half as long. We see the passion and investment that Xbox Insiders place in the program, and we put all that emotion into our work ourselves as well. So yeah, just wanted to remind everyone that the feeling is mutual.

Website: LINK

I was mostly working with Jon with regard to collecting feedback from all of the Xbox Insiders and surfacing that to our engineering team. I also partnered with Austin to optimize the survey / reporting experiences all up.

I did that for around three years before I was offered a position on the Customer Support team. So, I transferred over there and worked on Xbox Support for a while. After the pandemic—and through an org shift—I actually ended up back on the Xbox Insider team. Now, I support hardware readiness on devices and accessories for both first- and third-party teams. We also collect tons of data to help with engineering.

Website: LINK

Oh man. Hah. I’m almost a little embarrassed to admit it, but I was really into rap/hip-hop through most of my formative years. Dr. Dre, Eminem, Bone Thugs-N-Harmony, OutKast, stuff like that. I didn’t really get into the alternative scene until after I had graduated college, so I missed all those shows.

Website: LINK

Whew. That’s a deep one. Let’s see. I have a few. I remember the first time I ever played Half-Life. I was in an office at the time that had a ton of PCs setup in a row, and I installed it one afternoon. I loaded up the start of the game and as more people saw me playing it, a crowd started forming around the monitor because it was unlike anything we had ever seen at the time.

Then there’s Project Gotham Racing on the OG Xbox. Just putting that disc in and listening to the intro music kick in while watching the tracks go by was bliss. A fantastic memory of that opening with the jump in fidelity from my N64 to the Xbox.

More recently, I was really impressed with Hades all around. Stylistically, musically, gameplay, Supergiant was firing on all cylinders for that one. I still play it every once in a while because it’s so good.

Website: LINK

Well, barely three months after I started at Microsoft, they closed all of the Specialty Kiosks. I lost my job. I was seriously so devastated. The remaining Microsoft “full-line” store in my city only had a single spot on their team available at the time, and everyone I knew that got let go applied for it. For some reason, I just knew that my story with Microsoft wasn’t finished yet, so I applied for it too. I really hoped that they’d see my passion/potential and give me a shot despite only being with the company for a few months. Thankfully they did, and I got the role!

Then, less than a year later in March 2020, all the physical Microsoft Stores permanently closed due to COVID. All retail folks were moved to digital sales, which I did for about a year and a half while I was finishing school. About a month before I graduated, they opened a nationwide offer for 10 people to join Team Xbox. There were hundreds and hundreds of people that applied, and I was able to be one of those lucky 10!

Website: LINK

Well, thank you so much for your time, Tim! It’s been a pleasure.

Xbox Insiders, be sure to be on the lookout for more content all throughout February including more interviews from the team, a trip down memory lane, and so much more. All of our 10th Anniversary content can be found on our Hub Page (Coming Soon).

Until next time! Wy\nn/

Website: LINK

You know, it’s kinda interesting. I’ve basically worked my entire adult life with Xbox, except for a few brief places early on (classics like delivering pizza). I was hired as T1 Support in July 2011 out of an old call center in Beaverton, Oregon. I spent around five years in the support channels moving my way up the ranks.

I started like anyone else at a new job, but I was pretty good at it and had some experience with Networking, so that’s where they put me. From there I was one of the original Xbox Rangers, and I’ve been a member of Tier 3 tech support, a Case Manager, and a Mentor Lead. Oh, I also moved to Washington during this time!

Then, in 2016, Jon [Note For Readers: Jon is also on the Xbox Insider Team.] pings me and says he’s leaving the Rangers to come to XIP. He wanted to see if I was interested in being interviewed to be his replacement to join the Rangers again. I got that gig and worked for the Rangers for another five or so years before Jon tells me about an opening on this team. So, I started here in 2022 and have been working on OS Flighting ever since.

Website: LINK