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PlayStation 4 DOA Consoles and What to do now?

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Here are some Quote’s and Screenshoots what we could find out from Amazon and Twitter.

CHECK YOUR PS4 HDMI PORT ON ARRIVAL FIRST, CONNECT PS4 DIRECTLY TO TV!!! NO RECIEVERS, NOTHING BETWEEN!

DO NOT UPDATE TO PS UPDATE 1.50, DO NOT UPDATE! ONLY USE SONY PS4 HDMI CABLE, CABLE IS HDMI V. 2.0 ALSO MAKING PROBLEMS!

It seams that ONLY the Day One Edition is by now faulty, there is no report by now from Sony, but we got also User Pictures from their Day One Consoles:

https://twitter.com/Armouredashes0/status/401561015965347840/photo/1

BZKhndCCcAAwaHu

 

The HDMI Port as shown above seems to have some Curcuit issue, and there is one contact clearly standing out!

Other Users like: http://www.amazon.com/review/R10H41SAIDTOAS/ref=cm_cr_dp_title?ie=UTF8&ASIN=B00DE2W5XG&nodeID=468642&store=videogames have also good news:

It seems that users have a 50-50 good/bad experience with their PS4s via Amazon. Luckily (and thankfully), I am on the good side of that coin. I was not without my issues, however.
Knowing that users seem to be getting hit awith either BLoD or HDMI problems, I inspected my console’s HDMI port as well as I could for any signs of abnormalities. No pins were raised, so I inserted the provided HDMI cable with surgeon-like precision and care.
The console started up normally (blue to white light), but the screen flicked on-off-on almost immediately. Thinking this was my TV and the PS4 syncing an automatic resolution, I held my breath and felt my gut drop as the on-off flickering continued.
I inspected the HDMI cable, the HDMI port, and tried different cable/port combinations to no avail. Thankfully, I decided to try and eliminate potential fault points by working my way from the console to the TV. I found that, for whatever reason, the PS4 and my Sony STR-KS360 receiver did not like each other. I direct connected my PS4 to the TV, and huzzah! System patch 1.50 downloaded in maybe 15 minutes and I was running at full speed.
If I can say anything, though, its to b3 patient if you’re having issues. Look it up on forums (I found reddit’s PS4 sub to be very informative) and TRY not to lose your cool.
Amazon and Sony are legit customer service companies, so they will take care of us.

Here’s what to do if you got Day One with not broken HDMI:

Step 1: Decide if you want a refund from Amazon or a replacement from Sony. If you decide to call Sony the number is 1(800) 345 7669:

If your console light turns white (and doesn’t get stuck at pulsating blue), it could be the HDMI cable or connection issue. Fix with a pin (see Kotaku’s article).

If it stays blue and pulsates, try safe mode (turn off system completely, then hold down power for 10 sec and wait till you hear beeps). From here Sony can help you troubleshoot if you wanted to call in. If it wont even boot to safe mode, it’s bricked. You can try to troubleshoot on your own if you’re adventurous:
1. Hold down power button until the unit powers off and the light goes out. This took about 10 seconds.
2. From power off, enter Safe Mode by holding down the power button until you hear beeps. Release power button after the second beep. The Safe Mode menu will appear with a list of options.
3. Select Option 4 to restore PS4 to factory defaults. Once it’s done, the system will restart.
4. In our case, after the reboot, the PS4 automatically entered Safe Mode. This time, they had us select Option 6 to Initialize the PS4. Note that by doing this, you will lose profiles and settings so just be aware that you are basically starting over. Once it’s done, the system will restart.
5. When the PS4 comes back up, it will take you through the initial setup again as if it’s being booted for the first time.

If you can’t get the PS4 to boot into safe mode, it’s not your HDMI port. it’s an internal issue and you’ll have to send it to Sony to be fixed.

Video Solution from Kotaku:

Hopefully for us in Europe we think Sony should delay this Launch , so the Support cost would not explode that high!

http://www.amazon.com/PlayStation-4-Launch-Edition/product-reviews/B00BGA9WK2/ref=cm_cr_pr_btm_link_40?ie=UTF8&filterBy=addOneStar&pageNumber=40&showViewpoints=0&sortBy=byRankDescending

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