Here’s a list of issues plaguing the PlayStation 4 at launch, and how to fix them.
Astro A50s: Cannot Hear Other People Speaking
Everything appears to be hunky-dory with the Astro A50s, with the sound coming through the headphones just as you would expect, except for received chat audio. You can talk through the headset, but you can’t hear others speaking.
A possible fix for this issue is to do the following:
1. Hold Home Button
2. Adjust Devices
3. Output to headphones -> All Audio
DualShock 4 R1 Button Sticking
There are several reports that units of the DualShock 4 appear to sport defective R1 buttons. After just a few hours of play, the R1 button seems to stick.
Dual Shock 4 R1 button defective after only 10 hours play.+
Remember to keep your receipt so you can return these to the store for an exchange.
PS4 Won’t Turn On, Bricking Issue
There been a few reports that players who received their PS4 via the Taco Bell contest doesn’t properly turn on, or off (once you manage to get it running). Here’s what the symptoms are like:
The PS4 won’t show a picture, but the blue light pulses. It tries to load data from the hard disk drive, but it doesn’t – so it doesn’t load into the operating system.
Retail PS4 Faulty out of Box
Here’s a not-so-simple fix that appears to alleviate the issue:
1. You have to unplug your HDD
2. Boot the console without HDD and it will load Safe Mode (white lightbar) and asks for a HDD
3. Turn off, plug in the HDD again and boot the console again
4. PS4 will boot into Safe Mode again and you can recover now the necessary OS Data, PS4 will start again and will boot into OS again.
From GamingBolt.com: Here is What You Can Do When The PS4 Does Not Boot
A Twitch user (twitch.tv/hi11zones) recently faced a problem with his PlayStation 4. The console wouldn’t switch on and was essentially bricked. However, there are solutions for fixing this issue.
First off, check your HDMI signal. If that doesn’t work, switch off your console and remove the HDD. Boot up in Safe Mode (indicated by a white lightbar on the controller) and when prompted for an HDD, turn the console off, plug the HDD in and then turn the console on again. It will again appear in Safe Mode and will recover the OS data before starting up like normal.
If that doesn’t work, you’ll need to format your HDD and reinstall the relevant firmware. Keep in mind that the Twitch user above faced issues even with the prescribed steps. Make sure to get your HDD checked in that case.
A Sony representative has provided the following statement to IGN: “A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.
There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction.”
Correction: Note that the statement originally provided to IGN by Sony mistakenly said “.04%.” A Sony representative has now confirmed to IGN that this figure was provided in error, and it has been corrected to “.4%.”